Returns & Warranty Policy

At Bensons Watches, every timepiece is inspected before being shipped to ensure it meets our standards for quality, presentation, and mechanical function.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or offer refunds for changes of mind, sizing preferences, personal preferences, or other non-defect-related reasons.

We encourage customers to review all product information and ask any questions before placing an order. Our team is always available to provide additional photos, videos, and information upon request.

30-Day Mechanical Warranty

Every Bensons Watches timepiece is covered by a 30-day mechanical warranty beginning on the date the watch is received.

The warranty specifically covers mechanical or functional defects that prevent the watch from operating as intended.

Examples include:

• Movement failure
• Significant timekeeping malfunction
• Automatic winding failure
• Chronograph or other mechanical function failure

If you experience a mechanical issue within the 30-day warranty period, contact us as soon as possible with a description of the issue and supporting photos or video. Our team will review the issue and determine the appropriate resolution.

What the Warranty Does Not Cover

The warranty does not cover issues resulting from normal wear, misuse, accidents, improper handling, or failure to properly care for the watch.

This includes:

• Scratches, dents, or other cosmetic damage
• Damage caused by drops, impacts, or accidents
• Damage caused by improper operation or handling
• Damage caused by water or moisture exposure
• Damage resulting from unauthorized modifications or repairs
• Normal wear and tear
• Minor variations or imperfections in finishing
• Issues arising after the 30-day warranty period

Proper care and handling of your timepiece is the responsibility of the owner.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly with photos and/or video of the package and item received.

We will review the situation and work with you toward an appropriate resolution.

Warranty Resolution

If a covered mechanical defect is confirmed within the warranty period, Bensons Watches may provide a replacement, repair, or other appropriate resolution at our discretion, depending on the nature of the issue.

The warranty applies only to the original purchaser and is not transferable.

Questions & Support

We want every client to feel confident in their purchase. If you experience an issue with your timepiece or have questions about proper care and operation, contact our customer service team and we'll be happy to assist.

Bensons Watches
For Those Who Know